If your Citrix Workspace crashes frequently, then please follow the steps given below

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Documentation on mySIPA Citrix portal. To help SIPA students prepare for the 2020-2021 academic year, we have developed a set of FAQs about the planned instructional format and other important issues. Citrix App for Microsoft Windows 10 or 8.1 Computers Citrix App for Apple Mac Computers: MacOS 10.15, Big Sur 11.0.1, 11.1, 11.2 Citrix App for Older Apple Mac Computers: Mac OS 10.13, 10.14, 10.15 Not sure which macOS your computer is using? Add the VSU Workspace Account.

1. First try to login from a different computer and see the behavior.

2. If the issue is only on specific computer, uninstall the Citrix Workspace.
Follow the below steps to uninstall Citrix Workspace.

• Click on Start and type Control Panel
• Click on Control Panel

• Search for Programs and Features from the lists and open it.

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• From the list select “Citrix Workspace” which is installed on your computer. Right click on it and select uninstall.

• Open a browser and navigate to https://mycitrixvdi.com/Citrix/A4RWeb/

• To start the installation Double, click on CitrixWorkspaceApp.exe which is on download folder.

• Click on Next Button –> Accept the license agreement à Click on Install Button

• Click on Finish.

• From your Desktop launch Citrix Workspace and then you would see a window as below. Enter https://ctxall.mycitrixvdi.com/Citrix/A4R as shown below and click Add.

• You would receive a pop-up as below. Enter your Citrix Login Credentials and select “Remember my password” check box and click on Log On.

• You would now be logged into Citrix Work Space as shown below. Now try to launch Apps and confirm that you can launch the apps.

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• If the above mentioned steps does not help, then Escalate the case to Apps4Rent Support.

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